Terms and Conditions

Welcome to Baba Cab. These Terms and Conditions (“Terms”) govern your use of our website (https://babacab.in/) and our taxi/cab booking services, including outstation taxi, local taxi, one-way taxi, and rental services offered from Surat. By booking a ride, using our website, or contacting us for services, you agree to be bound by these Terms. Please read them carefully before booking.

1. About Us

Baba Cab is a cab and taxi service provider based in Jahangirabad, Surat, offering outstation, local, and one-way taxi services across routes including Surat to Mumbai, Surat to Ahmedabad, Surat to Vapi, and other destinations, along with local airport and railway station transfers within Surat. Our fleet includes Swift Dzire, Ertiga, Innova, Innova Crysta, Tempo Traveller, and Urbania vehicles.

2. Acceptance of Terms

By accessing this website, submitting a booking enquiry, or confirming a ride with Baba Cab (via phone, WhatsApp, website form, or any other channel), you confirm that you have read, understood, and agreed to these Terms, along with our Privacy Policy and Refund Policy. If you do not agree with any part of these Terms, please do not use our services.

3. Booking & Confirmation

• Bookings can be made via phone call, WhatsApp, or the booking form on our website.
• A booking is considered confirmed only once Baba Cab shares the driver’s name, contact number, and vehicle details with the customer – a fare quote or enquiry alone does not constitute a confirmed booking.
• Customers must provide accurate information at the time of booking, including pickup location, drop location, date, time, number of passengers, and luggage details. Incorrect information may lead to delays or additional charges.
• Advance booking is recommended for airport transfers, early morning/late night pickups, and travel during festival or wedding season, as vehicle availability may be limited.
• Baba Cab reserves the right to decline or cancel a booking in cases of suspected misuse, unavailability of vehicles, or unsafe travel conditions, with reasonable notice to the customer where possible.

4. Fare & Payment Terms

• Fares quoted at the time of booking are based on the vehicle type, route, distance, and travel date, and are shared with the customer prior to confirmation.
• Unless stated otherwise at the time of booking, fares are exclusive of state entry tax, interstate permit charges, toll, and parking, which will be charged as per actuals. [Business to confirm actual inclusion/exclusion policy before publishing.]
• For round trip and outstation bookings requiring overnight halts, a driver allowance/bata may apply, and will be communicated at the time of booking.
• Payment can be made via cash or UPI, as available. Any advance payment or token amount required to confirm a booking will be communicated clearly before the booking is finalized.
• Baba Cab does not charge surge or dynamic pricing on confirmed bookings; the fare confirmed at booking is the fare payable, barring any changes requested by the customer (change in route, extra stops, extended waiting time, etc.).

5. Cancellations & Refunds

Cancellation charges, refund eligibility, and processing timelines are governed by our Refund Policy, which forms part of these Terms.

6. Customer Responsibilities

• Passengers are expected to be ready at the agreed pickup location and time. Excessive waiting beyond a reasonable grace period may attract additional waiting charges or, in some cases, cancellation of the trip.
• Passengers are responsible for their personal belongings during the journey. Baba Cab is not liable for items left behind in the vehicle, though we will make reasonable efforts to help recover and return any lost items reported promptly.
• Passengers must not carry illegal, hazardous, or prohibited goods in the vehicle.
• Smoking, consumption of alcohol, or any behavior that endangers the driver, vehicle, or other passengers is strictly not permitted during the trip. Baba Cab reserves the right to terminate a trip midway in such circumstances, without refund, if passenger conduct compromises safety.
• The number of passengers and luggage must be within the reasonable seating and boot capacity of the booked vehicle. Additional passengers/luggage beyond the vehicle’s capacity may require an upgraded vehicle at an additional cost.

7. Vehicle & Driver Allocation

• Baba Cab allocates vehicles and drivers based on availability. While we make every effort to provide the exact vehicle type booked, in rare cases of unavailability, an equivalent or higher category vehicle may be provided at no extra cost to the customer.
• All drivers are verified prior to engagement. However, customers are encouraged to confirm driver and vehicle details (shared at booking confirmation) before starting the trip, for their own safety.

8. Liability & Limitation

• Baba Cab takes reasonable care to ensure safe and timely travel; however, we are not liable for delays caused by factors outside our reasonable control, including but not limited to traffic conditions, weather, roadblocks, natural disasters, political disruptions (bandh/strikes), or mechanical issues beyond immediate control, provided reasonable efforts are made to resolve the issue promptly.
• Baba Cab’s liability, where applicable, is limited to the value of the fare paid for the specific booking in question, except where liability cannot be limited under applicable law.
• Baba Cab is not responsible for loss, theft, or damage to personal belongings during the journey.

9. Force Majeure

Baba Cab shall not be held liable for any failure or delay in providing services due to circumstances beyond its reasonable control, including natural disasters, government restrictions, strikes, road closures, or other events of force majeure.

10. Website Use

• Content on this website, including text, images, logos, and design, is the property of Baba Cab and may not be copied, reproduced, or used without prior written permission.
• Baba Cab makes reasonable efforts to keep website information (including fares, routes, and vehicle availability) accurate and up to date, but does not guarantee that all information is free of errors at all times. Customers should confirm fare and availability directly via call or WhatsApp before finalizing travel plans.

11. Governing Law & Jurisdiction

The laws of India govern these Terms. Any disputes arising out of or in connection with these Terms or use of Baba Cab’s services shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.

12. Changes to These Terms

Baba Cab reserves the right to update or modify these Terms at any time without prior notice. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our services after such changes constitutes acceptance of the revised Terms.

13. Contact Us

For any questions regarding these Terms and Conditions, please contact us:

• Address: Opposite SMC Qauters, 399, Shreeji Nagari Society, Jahangirabad, Surat, Gujarat 395005 
• Mobile No:  +91 93133 44634 
• Mail: info.babacab@gmail.com