Refund & Cancellation Policy

At Baba Cab, we understand that travel plans don’t always go as expected – flights get rescheduled, meetings get postponed, and sometimes a trip simply isn’t needed anymore. Our goal with this policy is to be upfront about how cancellations and refunds work, so you know exactly where you stand before you book, rather than discovering the terms only after something’s gone wrong.

This policy explains how cancellations are handled, when refunds apply, how they’re calculated, and how they’re processed once approved. It applies to all bookings made with Baba Cab – whether through a phone call, WhatsApp, or our website (https://babacab.in/) – and covers our outstation, local, one-way, and rental taxi services alike, unless a specific booking has different terms communicated to you in writing at the time of confirmation.

We’d also encourage you to read this alongside our Terms and Conditions, which cover the broader booking relationship between you and Baba Cab.

1. Booking Confirmation

A booking is treated as confirmed once Baba Cab shares the driver name, contact number, and vehicle details with the customer. Cancellation and refund terms below apply from this point of confirmation.

2. Cancellation by the Customer

We understand that travel plans can change, and we try to keep our cancellation charges reasonable rather than punitive. That said, once a booking is confirmed, we typically assign a specific driver and vehicle to your trip and turn away other potential bookings for that slot – which is why cancellations made closer to the pickup time carry a higher charge than those made well in advance. Our standard cancellation terms are as follows:

To cancel a booking, please call or WhatsApp us at +91 93133 44634 as early as possible. Cancellations made directly with the driver, without informing our booking team, may not be eligible for a refund adjustment.

3. Cancellation by Baba Cab

In rare cases, Baba Cab may need to cancel a confirmed booking due to vehicle unavailability, driver emergency, unsafe travel conditions, or other unforeseen circumstances. In such cases:

• We will inform the customer as early as possible and make reasonable efforts to arrange an alternative vehicle at no extra cost.
• If an alternative cannot be arranged and the customer does not wish to proceed, any advance amount paid will be fully refunded.

3A. Rescheduling Instead of Cancelling

If your plans have shifted but you still need the trip – just on a different date or time – we’d always rather help you reschedule than process a cancellation. Rescheduling requests made with reasonable notice (subject to vehicle availability on the new date) are generally accommodated free of charge, or with a minimal adjustment fee where a significant date change affects driver planning. 

Please call or WhatsApp us as soon as your plans change, and we’ll do our best to shift your booking rather than cancel it outright.

3B. Partial or Mid-Journey Cancellations

If a trip is cut short partway through at the customer’s request (for example, deciding not to continue for the remaining distance on a round trip), the fare already applicable for the distance covered, along with any return/empty-leg costs the driver incurs in getting back, will be payable. Refunds in such cases, if any, will be calculated only on the unused portion of a pre-paid package, at Baba Cab’s discretion, based on the specifics of the trip.

4. Refund Eligibility

Refunds may apply in the following situations:

• Cancellation within the eligible time window as per Section 2
• Cancellation of the trip by Baba Cab (Section 3)
• Service not provided as booked (e.g., vehicle/driver not arranged despite confirmed booking), through no fault of the customer
• Overcharging beyond the fare confirmed at the time of booking, once verified

Refunds will not apply in the following situations:

• Late cancellation or no-show, as outlined in Section 2
• Change of travel plans communicated after the trip has commenced
• Circumstances beyond Baba Cab’s reasonable control that delay but do not prevent the trip (e.g., traffic, weather) – the trip is still considered fulfilled in such cases
• Any damage, misconduct, or violation of our Terms and Conditions by the customer that leads to trip termination

5. Refund Process & Timeline

• Once a refund is approved, it will be processed to the original mode of payment (UPI/bank transfer) within 5–7 business days. Actual credit timing may also depend on your bank or UPI app’s own processing time, which is outside our control.
• For cash payments/advances, refunds will be coordinated directly with our booking team via the contact details below.
• Customers will receive confirmation via call, SMS, or WhatsApp once the refund has been processed.

6. Fare Disputes

If you believe you were charged incorrectly, please contact us within 7 days of your trip with your booking details (date, route, driver/vehicle number). We will review the trip details and respond with a resolution within 3–5 business days of receiving your complaint.

7. Changes to This Policy

Baba Cab reserves the right to update this Refund & Cancellation Policy at any time. The updated version will be posted on this page with a revised “Last Updated” date. The policy applicable at the time of your booking will govern that specific booking.

8. Contact Us

For cancellations, refund requests, or any questions about this policy, please reach out to us:

• Address: Opposite SMC Qauters, 399, Shreeji Nagari Society, Jahangirabad, Surat, Gujarat 395005 
• Mobile No:  +91 93133 44634 
• Mail: info.babacab@gmail.com