Privacy Policy

Baba Cab (“we,” “us,” “our”) values your privacy and is committed to protecting the personal information you share with us. Since booking a taxi naturally involves sharing details like your travel dates, pickup and drop locations, and contact number, we believe you deserve to know exactly what happens to that information once you hand it over – not just a vague assurance that it’s “safe with us.”

This Privacy Policy explains what information we collect, why we collect it, how it is used, who it may be shared with, and the choices and rights available to you, whether you’re booking by phone, via WhatsApp, or on our website (https://babacab.in/).

By using our website or booking a service with us, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, we’d encourage you to contact us directly with your concerns before proceeding with a booking, so we can address them.

1. Information We Collect

We only collect information that is genuinely needed to arrange your trip, respond to your query, or improve our service – nothing beyond that. Depending on how you interact with us, this may include:

• Personal Details: Name, phone number, and email address (where provided). This is typically the minimum we need to confirm a booking and share driver details with you.
• Trip Details: Pickup location, drop location, travel date and time, vehicle preference, number of passengers, and any special requirements you mention (e.g., extra luggage, child seat requests, wheelchair accessibility).
• Communication Data: Messages exchanged via phone call, WhatsApp, or our website contact/booking form, including any details you voluntarily share while discussing your trip (for example, flight numbers for airport pickups, so we can track delays).
• Payment Information: Basic payment-related details when paying via UPI or other digital modes. Baba Cab does not store your card number, UPI PIN, CVV, or banking credentials at any point – these are processed directly and securely by the relevant payment provider, and we only see confirmation that a payment was successful.
• Website Usage Data: Standard technical data such as browser type, device type, approximate location (city-level, for showing relevant route information), and pages visited, which may be collected automatically through cookies or similar technologies to help us understand how visitors use the site and where we can improve it.

We do not ask for or collect sensitive personal information such as government ID numbers, financial account details, or health information, unless you voluntarily share it with us in the context of a specific request (for example, mentioning a medical condition that affects seating preference), in which case it is used solely to accommodate that request.

2. How We Use Your Information

We use the information collected to:

• Confirm and manage your taxi/cab booking
• Share driver and vehicle details with you for your booked trip
• Contact you regarding booking confirmations, changes, or trip-related updates
• Respond to enquiries, feedback, or complaints
• Improve our website, services, and customer experience
• Comply with applicable legal or regulatory requirements

We do not use your personal information for any purpose unrelated to providing and improving our cab service, and we do not sell your personal information to third parties.

3. Sharing of Information

We may share your information only in the following circumstances:

• With Our Drivers: Your name, contact number, and trip details are shared with the assigned driver solely to facilitate your pickup and journey.
• With Service Providers: If we use third-party tools for payments, SMS/WhatsApp communication, or website analytics, limited data may be shared with these providers strictly to enable those functions.
• For Legal Reasons: If required by law, court order, or government authority, we may disclose information to the relevant authorities.
• We do not share your personal information with third parties for their independent marketing purposes.

4. Cookies & Website Data

Our website may use cookies or similar technologies to improve browsing experience, remember basic preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; however, this may affect certain website functionality (such as the booking form).

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or loss. However, no method of transmission over the internet or phone networks is completely secure, and we cannot guarantee absolute security.

5A. Third-Party Links

Our website may occasionally contain links to third-party platforms – for example, our WhatsApp chat link, Google Maps for location selection, or social media pages. This Privacy Policy applies only to information collected by Baba Cab directly. 

Once you leave our website through such a link, the privacy practices of that third-party platform will apply, and we encourage you to review their policies separately, as we do not control or take responsibility for how they handle your data.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy – such as completing your booking, handling any post-trip queries, or meeting legal/accounting obligations – after which it is either deleted or anonymized, unless a longer retention period is required by law.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to any legal or contractual obligations that may require us to retain certain records
• Withdraw consent for communication (e.g., promotional messages), where applicable

To exercise any of these rights, please contact us using the details in Section 10.

8. Children’s Privacy

Our services are intended for use by individuals capable of entering into a legally binding booking (i.e., adults). We do not knowingly collect personal information directly from children. If you believe a child’s information has been shared with us, please contact us so we can address it appropriately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

• Address: Opposite SMC Qauters, 399, Shreeji Nagari Society, Jahangirabad, Surat, Gujarat 395005 
• Mobile No:  +91 93133 44634 
• Mail: info.babacab@gmail.com